Returns for refund/replacement in case of damage condition must be received back into the company within 10 days from the date of purchase. When returning goods, please quote the order number, your name, the name of the product, and the reason why you are returning the goods.
You need to call us on our helpline number 0532-2687386 / 8858680826 or mail us at madanpharma10@gmail.com within 7 days whichever applicable, from the date of order.
CANCELLATION, RETURN AND REFUND POLICY
Madan Ayurveda Pvt Ltd. ensures that you are truly satisfied with your purchase. If there is any cause of complaint, please read our cancellation, return, and refund policy to facilitate a smooth resolution to the problem.
CANCELLATION OF ORDER
Cancellations are allowed and the full amount is paid to the customer. However, it is allowed only till the time the product is not shipped from our company. Please contact our Customer Care team immediately at 0532-2687386 / 8858680826 or email us at madanpharma10@gmail.com to assist you in the cancellation of the order.
RETURN OF THE PRODUCT
*In case of damaged or defective products: Do not worry; if upon delivery of the product you find that the product is received in damaged condition ,immediately make a short video & notify our customer service number 0532-2687386 / 8858680826 or mail us at madanpharma10@gmail.com, we will send a replacement product, depending on your preference, after necessary verification. The contents of your shipment and the original packing must be returned, along with damaged or defective products should be in the sealed pack.
*In case of any different product dispatched: Do not worry; if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our customer service number 0532-2687386 / 8858680826 or mail us at madanpharma10@gmail.com.We will refund or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products, which should be in the sealed pack.
REFUND OF PAYMENT
We will initiate your refund within 10 working days of our confirmation. However, it may take 15 to 30 working days to get it credited/reflected in your bank or credit card account statement, as this involves inter-bank refund procedures, which may take time.